Service Appointments with Limited Contact | MINI Markham

Service Appointments with Limited Contact

04-08-2020

MINI Markham is pleased to offer service appointments that minimize physical interaction or contact during this challenging time. When you are booking your service appointment, please specify that you are requesting LIMITED CONTACT – or, if using our online booking tool, please add your request to the notes.
 
How does a limited-contact appointment work?
 
  1. When you arrive at the dealership, please pull up to the drive-through doors – but do not drive in
  2. A Service Assistant, wearing personal protective equipment for added safety, will meet you at your vehicle to check you in
  3. Your Service Advisor will call your mobile number to walk through your appointment details and to finalize your paperwork
  4. We will forego a signature on the work order, but your Service Advisor will note the time, date, and your authorization
  5. If you have arranged alternative transportation, (i.e., someone giving you a ride) we ask that you move to their vehicle, leaving your keys in yours
  6. If you are picking up a replacement vehicle, a MOTUS representative will meet you with a disinfected replacement vehicle, with the necessary paperwork for you to sign – following the same precautions as the check in-process
 
While you are away:
 
  1. We will disinfect of your vehicle (please note: this is not a detail)
  2. Our technicians will perform your requested service(s)
  3. We will re-disinfect your vehicle and advise you that it is ready for pickup
 
When you arrive back at the dealership:
 
  1. If you are in a replacement vehicle, please pull up to the drive-through doors but do not enter; if you are arriving in an alternative fashion, give us a call when you’ve arrived
  2. We will bring out your fully disinfected keys, paperwork, and credit card machine, so you can receive your vehicle with minimal interaction
  3. Your advisor will be available to answer all your questions and review your paperwork by phone; we also offer mobile payment and TD Merchant portals, which allow you to pay over the phone
  4. Your invoice will be sent electronically
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